The Australian Dream Story

The
Australian
Dream Story

Australian Dream was founded in 1996 by brothers Michael and Phillip Maddox, but their story goes back much further.

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As the sons of a physician, their mission to help others is rooted at their foundation, literally—their father’s clinic, serving some of the poorest people in the country, occupied the first floor of their childhood home. It’s upon that foundation that Michael and Phillip built Australian Dream.

Michael and Phillip’s father, Dr. Paul Maddox, was no stranger to an uphill climb. Growing up in the mountains of rural Kentucky during the Great Depression, Dr. Maddox faced poverty, instability, and unfathomable tragedy—he was orphaned at just age six. But rather than let tragedy hold him back, it served as a calling to move him forward.

As Allen Booth and Cecille Booth write in Moving Mountains in Appalachia: The Dr. Paul and Patricia Maddox Story:

“He made a choice to be a mountain mover instead of the person walking around the mountains.”

After graduating from the University of Louisville School of Medicine, he and his wife, Pat, established a medical practice in Campton, a rural tobacco-farming town in the hills of eastern Kentucky. In the 1950s, Campton was in the second poorest county in the nation. Only 11% of the dwellings had running water. Only 1.5% had indoor plumbing, and 43% didn’t have electricity. When Pat’s family first came to visit and saw the abysmal conditions, they insisted that she return with them to Indiana. She refused, steadfast in her commitment to her and her husband’s mission to improve the lives of those around them.

Dr. Maddox could have practiced medicine in a bigger city, and enjoyed the bigger salary that would have come with it. But he and Pat put the needs of others before their own, working for more than a half-century to make Campton a better place for all. The Maddox Clinic was open virtually 24/7, with one rule guiding his practice: treat everyone, regardless of the time of day or their ability to pay. He became known nationally as the Busiest Doctor in the Country, seeing over 100 patients every day and delivering over 6,000 babies. In 1999, Dr. Maddox was awarded the prestigious Country Doctor of the Year award.

The Maddox legacy continues to this day through their sons, Michael and Phillip. Their childhood home—the home that housed their father’s clinic—served as the first headquarters of Australian Dream, and they sold their first products at independent, family-owned drug stores within driving distance of Campton. Today, Michael and Phillip remain deeply committed to Campton, even as Australian Dream products help people around the world find relief from pain. And while much has changed over all these years, there is one thing that hasn’t: their pledge to put the needs of others first.

You can read more about the amazing story of Dr. Paul Maddox in Moving Mountains in Appalachia.
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All profits from book sales are donated to the Wolfe County Library in Campton, Kentucky.

Trusted Relief Guaranteed

OUR GUARANTEE

Dear Australian Dream Customers,

Australian Dream pain relief products are effective, pleasant to use, and guaranteed to work.  These are points of pride for our company, and we proudly stand behind our products with our 90-Day Money-Back Guarantee.  If you are not completely satisfied with your Australian Dream product purchased from us or from one of our authorized sellers in the United States, you can return the jar or tube, regardless of whether you’ve emptied the jar or tube, with the original receipt or other proof of purchase for a full refund of the purchase price* within 90 days of purchase.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Australian Dream 100% Money-Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.

We know how disruptive pain can be to your life.  That’s exactly why we made such a bold commitment to our customers over two decades ago, when we were just a little company from Campton, Kentucky—a promise that we keep to this day.

Our Guarantee gives you a risk-free way of trying an entire jar or tube of our wonderful product—not just a tiny sample like you get from others—before deciding whether or not Australian Dream provides effective pain relief for you.  We encourage you try the entire jar or tube, however, using the entire jar or tube is not a requirement to receive a refund.  This guarantee is limited to the original, end-user purchaser.

Give Australian Dream a risk-free try; you have nothing to lose but your pain.

With Gratitude,

Australian Dream®

Get A Full Refund

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For a full refund, simply mail the jar/tube, your contact information (full name, mailing address, phone number, and email address, noting your preferred method of contact) within 90 days from the date of purchase, a brief description of why you are unsatisfied with the product, and original sales receipt or proof of purchase showing when and where you purchased the product to:

Australian Dream® Refunds
PO Box 609
Campton, KY 41301

Please note that you are responsible for costs incurred in mailing your product and proof of purchase.  If you qualify for the guarantee, we will mail you a check for the full refund price of your product.  Please allow 4-6 weeks for refund processing.  When mailing your return, we recommend getting a tracking number from the US Postal Service.

*Limit one refund per household

Australian Dream reserves the right to verify information, require a valid proof of purchase, and to deny Money-Back Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Guarantee.

If you have any questions regarding whether a seller is an authorized seller of Australian Dream products, please contact us at https://www.australiandream.com/about-us/#contactus or email us at info@australiandream.com.

Frequently Asked Questions

Product Information

What sizes are Australian Dream® products available in?

Australian Dream® Arthritis Relief Cream is available in 2 oz., 4 oz. and 9 oz. jars. It is also available in a 2 oz. tube. Australian Dream® Back Pain Cream is available in a 4 oz. size.

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Does Australian Dream® have an odor?

No, Australian Dream® products do not have an odor because they do not contain menthol or camphor.

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Does Australian Dream® burn the skin?

No, Australian Dream® does not burn the skin. While many pain relief creams contain capsaicin, which can burn the skin, Australian Dream® products do not contain capsaicin.

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What is your guarantee?

For the terms and conditions of our Money-Back Guarantee, please visit https://www.australiandream.com/about-us/#guarantee.

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Where are Australian Dream® products made?

Australian Dream® products are manufactured in the United States.

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Product Use

How do I apply Australian Dream® products?

Apply a small amount to your fingertips and massage into the painful area.

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How long does the pain relief last between applications?

This varies from person to person, depending on your unique physiology, severity of pain, etc.

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How long does it take before I feel relief after applying?

This will vary from person to person.

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Can Australian Dream® be used on children?

Australian Dream® products are for use by adults and children over 12 years of age. Children 12 years and younger should consult a physician before use.

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Can Australian Dream® products be taken internally?

No, Australian Dream® products are for external use only. Do not ingest.

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What is your refund policy?

We will refund payments within 90 days of purchase if you are not 100% satisfied with our products or service. The full terms and conditions of our Money-Back Guarantee are viewable at https://www.australiandream.com/about-us/#guarantee.

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Or Comment?

Contact Australian Dream
Customer Service

Toll Free: 888.600.4642
Mon-Fri, 9AM-5PM EST

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